Terms of Service

Last updated: March 13, 2026

These terms are a contract between you and GenLabs Co., Ltd. By accessing or using GenLabs, you accept these terms.

1. Acceptance of terms

By creating an account or using GenLabs, you confirm that you are at least 18 years old and agree to comply with these Terms. If you do not agree, you may not use the Service.

2. Service description

GenLabs is an AI-powered visual content generation platform. The Service allows users to upload product images and generate studio-quality imagery using artificial intelligence. GenLabs offers three paid plans — Starter, Basic, and Pro — each with different credit allowances and features.

3. User accounts and security

• You must provide accurate and complete registration information.
• You are responsible for maintaining the confidentiality of your account credentials.
• You are responsible for all activities that occur under your account.
• GenLabs reserves the right to suspend or terminate accounts that violate these Terms.

4. Credits and billing

• Each image generation consumes one credit from your account balance.
• Credits are non-refundable and non-transferable.
• Starter plan credits are purchased as packs and never expire. Basic plan credits reset monthly on your billing date.
• Pro plan users have unlimited generations during their active subscription period.
• GenLabs reserves the right to modify pricing and credit allocations with 30 days notice.

5. Content and intellectual property

• You retain ownership of any images you upload to GenLabs.
• AI-generated images are licensed to you for commercial and personal use upon generation.
• You may not claim AI-generated images were created by a human artist.
• GenLabs may use anonymized, aggregated usage data to improve its AI models and services.
• You must not upload content that infringes on third-party intellectual property rights.

6. Prohibited use

You agree not to use GenLabs to:

• Generate illegal, harmful, or explicit content.
• Infringe upon the intellectual property rights of others.
• Attempt to reverse-engineer, hack, or disrupt the Service.
• Create misleading or deceptive content.
• Resell or redistribute the Service without written authorization.
• Use automated systems to abuse the Service or circumvent rate limits.

7. Disclaimer of warranties

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied. GenLabs does not guarantee that AI-generated outputs will meet your specific requirements or expectations. Results may vary based on input quality and selected styles.

8. Limitation of liability

To the maximum extent permitted by law, GenLabs shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Service, including but not limited to loss of profits, data, or business opportunities.

9. Termination

GenLabs may suspend or terminate your access at any time for violation of these Terms. Upon termination, your right to use the Service ceases immediately. Any unused credits will not be refunded upon termination for cause.

10. Changes to these terms

We may update these Terms from time to time. We will notify users of material changes via email or in-app notification. Continued use of the Service after changes constitutes acceptance of the revised Terms.

11. Governing law

These Terms are governed by the laws of the Kingdom of Thailand. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Thailand.

12. Contact

If you have questions about these Terms, please contact us at support@genlabs.in.th.

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